What will be the place of AI in the company of tomorrow and what will be its role with managers? The answer, however, is not as drastic as NetDragon Websoft’s latest announcement suggests. If artificial intelligence is not ready to replace your manager, however, it can provide him with valuable help in building knowledge within the company. Far from replacing them entirely, it will relieve them of a certain number of routine tasks, allowing them to refocus on their strategic missions. Welcome to the era of the “augmented manager”.
The company of tomorrow will be “evolutionary” (evolutionary company), comfortable with constant change and always ready to develop its business model. To build, it will need to focus on its data and knowledge. It is in this context that AI can prove to be a key ally for managers: by offering them the possibility to pilot decision support systems, it will relieve them of additional tasks by of proposing optimal solutions. data-based only.
The driving role of AI in generating business intelligence
Managers currently play only a secondary role in structuring knowledge, even though knowledge represents a strategic asset for a company. One of the main challenges for the company of tomorrow is to write down its knowledge, store it and mobilize it to develop other activities.
Through its ability to open up the realm of possibilities, AI can help companies build themselves around their knowledge and their processes to capitalize on them. Actually, it can be a question of helping companies move to new activities, or to stop irrelevant projects. The companies that grow best are the ones that have already adopted this type of strategy. AI will help the manager understand this capitalization issue around knowledge.
Towards an “augmented manager”: when AI gives the manager a strategic dimension
Managers are currently called upon very little in terms of decision support, and are instead confined to a “validating” role. The rise of computing in recent decades has stripped them of some of their decision-making support capabilities. By automating large amounts of expert opinion generation and retrieval tasks, AI can points hundreds of solutions very quickly and provides insight to managers. Thus it will provide them with sets of tools and data sets. Decision trees, machine learning and algorithms better structure the decision-making process and channel the combinatorial explosion.
Far from being a risk, AI represents an opportunity for managers, who will be able to regain their strategic place and their autonomy in terms of decision support. AI is now able to reproduce the company’s reasoning and processes, but the manager will always retain the final decision on the choices to be made. Therefore, he will not be replaced by AI, but he will be an “augmented manager”.
AI and manager: drawing the outlines of a new tandem
Managers have no reason to feel threatened by the emergence of AI in their daily lives: it will allow them to refocus on the strategic dimension of their work.
Assuming that tomorrow, AI is fully integrated into the decisions of managers, how to manage the distribution of tasks between man and machine?
AI makes it possible to automate some classic routine tasks. It is also better than manager for managing reports or ratings. These repetitive tasks now represent about 70% of a manager’s time, compared to 30% for strategic and decision-making tasks. We can imagine that tomorrow, this proportion will be reversed thanks to the contribution of AI.
Thus, AI will not replace the manager but will allow him to focus on tasks with higher added value. Thanks to this real-time collaboration the manager can create more value for the company, and make the best possible decisions to shape the future.
AI in the service of the manager: more than a tool, a new mindset
AI is not just a tool in the service of managers, it is also a mindset and a method. It plays an important role in business innovation processes and how people work and will work in the future on a daily basis. AI-based approaches have a very strong social dimension: specific and easily developed skills of employees will be highlighted and supported by AI while specific and complex knowledge (not easily structured) will remain in the hands of the employees.
On the other hand, due to the stressful environmental context in which we live and the needs of reducing our carbon footprint, it is no longer possible to design solutions by dividing tasks in the traditional way. AI will make it possible to explore new solutions and reason in a new way.
Tribune written by Pierre-Emmanuel Dumouchel, Co-founder and CEO of Dessia Technologies